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Imsimbi Training proudly presents

National Certificate in Fast Food Services

NQF Level3 SAQAID :14115

 

Imsimbi Training is a fully accredited training provider with the Cathsseta

Accreditation number: 613/R/000460/2019, as well as a Level 1 Contributor BBBEE company.

 

COURSE OBJECTIVES

This qualification has been developed for the fast food and restaurant industry. It brings together elements of food and drink preparation, service and supervision. The main focus of the learning programme is Food Preparation & Cooking and also includes Health & Safety; Food Service; Food storage and Stock Management; Customer Care, Effective working relationships & Personal Development.

It also caters for subfield of the hospitality industry which serves the public at large, through a variety of outlets, whether small or large (industrial mass catering), general or specialized food outlets.

TARGET AUDIENCE

This learning programme is particularly aimed at candidates who want recognition and/or qualification within the fast food industry and is also applicable to the following Catering Operations employees:

➢ Food Production Staff
➢ Industrial /Mass Catering Cooks
➢ Canteen Cooks
➢ Food Service Assistants
➢ General Assistants
➢ Kitchen Food handlers
➢ Unemployed Youth who want to work as Cooks /Assistant Cooks

Entry Level Requirements

It is assumed that a GEC certificate or equivalent has been obtained by the candidate at level 1.

Learners should have basic reading and writing skills.

Workplace Requirements:

The delegate should have access to restaurant and Kitchen Environment with ability to prepare and serve food.

There also needs to be access to pay point, customers and the stock control environment.

This National Certificate Programme can also be offered as a 12-month learnership programme.

Cost of course: R23 500.00

 

Exit Outcomes

On completion of this qualification, the learner will be able to:

➢ Operate a computer
➢ Deal with customers
➢ Process incoming and outgoing telephone calls
➢ Display Cultural Awareness in dealing with Customers & Colleagues
➢ Communicate verbally
➢ Maintain effective working relationships with other members of staff
➢ Maintain health hygiene and professional appearance
➢ Perform basic calculations
➢ Prepare written communications
➢ Maintain hygiene in food preparation, cooking and storage
➢ Accept and store food deliveries
➢ Prepare and clear areas for counter service
➢ Prepare and clear areas for take – away service
➢ Provide a counter service & Provide a take away service
➢ Describe layout, services and facilities of the organisation
➢ Maintain secure & safe working environment
➢ Describe the Sectors of the Hospitality, Travel & Tourism Industries
➢ Conduct on-job coaching
➢ Operate a payment point and process payments
➢ Develop self within the job role
➢ Source information about self-employment opportunities
➢ Handle and record refunds
➢ Maintain customer satisfaction
➢ Maintain the receipt, storage and issue of goods
➢ Contribute to the identification of short term supply needs
➢ Maintain a cleaning programme for own area of responsibility
➢ Provide First Aid
➢ Monitor and maintain health, safety and security
 

Learning Modules

 

MODULE UNIT STANDARDS SAQA US NO. CREDIT
Fundamentals of the Hostpitality Industry Module 1 Describe layout, services and facilities of the organisation 7793 1
Describe the sectors of the Hospitality, Travel and Tourism Industries 7801 2
Plan, organise and monitor work in own area of responsibility 7866 3
Maintain health, hygiene and a professional appearance 7800 1
Maintain hygiene in food preparation, cooking and storage 7637 2
Handle and store cleaning equipment and materials 7608 1
Maintain the cleaning programme for own area of responsibility 7846 2
Maintain a safe working environment 7799 2
Handle and dispose of waste 7612 1
Maintain a secure working environment 7796 1
Monitor and maintain health, safety and security 7868 4
      20
Management of Stock Module 2 Accept and store food deliveries 7743 3
Maintain the receipt, storage and issue of goods 7839 5
Contribute to the identification of short-term supply needs 7844 1
Perform basic calculations 7812 3
       
Food Production Module 3 Handle and maintain knives 7705 2
Clean cutting equipment 7707 2
Prepare and grill food 7665 1
Prepare and fry food 7664 1
Prepare cold and hot sandwiches and rolls 7661 2
Prepare and bake food 7697 1
Prepare and cook battered fish and chips 7678 1
Prepare and boil, poach or steam food 7701 1
Prepare, cook and present coated chicken 7741 2
Prepare fruit for hot and cold dishes 7659 1
Prepare, cook and assemble food for quick service 7677 2
Prepare, cook and assemble hot filled baked potatoes 7699 1
Prepare vegetables for hot and cold dishes 7660 2
       
Food Service Module 4 Prepare and clear areas for counter service 7732 1
Prepare and clear areas for take-away service 7733 1
Prepare and clear areas for table service 14577 1
Provide a counter service 7761 2
Provide a take-away service 7763 2
       
Financial administration Module 5 Perform basic calculations 7812 3
Operate a payment point and process payments 7820 3
Handle and record refunds 7829 2
Function in a business environment 7785 4
       
Service Excellence Module 6 Maintain effective working relationships with other members of staff 11235 1
Display cultural awareness in dealing with customers and colleagues 7791 4
Provide Customer Service 7789 8
Monitor maintain customer satisfaction 7836 3
Sell products and services 7787 8
Process incoming and outgoing telephone calls 7790 3
       
Communication & Personal Development Module 7 Communicate verbally 7794 8
Prepare written communication 7822 3
Communicate in a business environment 7784 6
Conduct on-the-job coaching 7818 5
Develop self within the job role 7821 3
Source information about self-employment opportunities 7827 3
Identify work opportunities 7813 2
Apply for a job or work experience placement 7815 2
     
       
Module 8 Basic Skills Operate a Computer 7786 8
Maintain Data on the Computer system    
       
Module 9 First Aid Provide First Aid 7854 4
   
  Summative assessments Total credits 138

 


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