fbpx

SEE PRICES & DATESMAKE A BOOKINGSEE ALL TRAINING COURSESENQUIRIES

Imsimbi Training proudly presents

National Certificate in Food & Beverage Services

NQF Level 4 SAQAID :14113 133 Credits

 

Imsimbi Training is a fully accredited training provider with the Cathsseta

Accreditation number: 613/R/000460/2019, as well as a Level 1 Contributor BBBEE company.

 

COURSE OBJECTIVES

 

This qualification has been developed for people in the food and beverage service industry (hospitality). It brings together elements of food and drink preparation and service as well as supervision. This qualification is applicable to all sectors, from small restaurants to large-scale hotels. The qualification leads toward the F&B Management diploma and provides articulation with Gaming, Travel and other Tourism industries.

Qualification Rules

This qualification is made up of fundamental, core and elective unit standards and a minimum of 133 credits is required to complete the qualification:

Target Market

This course is designed for:

  • Food & Beverage Managers
  • Food Production Managers
  • Restaurant Managers
  • Assistant Restaurant Managers
  • Function Managers
  • Function Coordinators
  • Restaurant Managers
  • Restaurant Supervisors
  • Executive Waiters
  • Head waiters
  • Waiters
  • Hostesses and
  • Managers who would like to pursue an exciting career in restaurants, hotels, lodges and guesthouses.

Recommended Entry Criteria:

■ Communication at NQF Level 3

■ Mathematical literacy at NQF Level 3

This National Certificate Programme can also be offered as a 12-month learnership programme.

Cost of course: R25 000.00

Exit Outcomes

 

On completion of this qualification, the learner will be able to:

  • Process incoming and outgoing telephone calls
  • Display Cultural Awareness in dealing with Customers & Colleagues
  • Communicate verbally
  • Maintain effective working relationships with other members of staff
  • Maintain health, hygiene and professional appearance
  • Perform basic calculations
  • Prepare written communications
  • Handle and store cleaning equipment and materials
  • Handle and dispose of waste
  • Clean and store glassware
  • Prepare and clear areas for table service
  • Provide a table service
  • Provide a table drink service
  • Provide a carvery / buffet service
  • Serve bottled wines
  • Prepare and serve wine
  • Prepare and serve spirits and liqueurs
  • Maintain the table service
  • Maintain the drink service
  • Supervise the running of a function
  • Describe layout, services and facilities of the organisation
  • Maintain a secure working environment
  • Maintain a safe working environment
  • Describe the Sectors of the Hospitality, travel & Tourism Industries
  • Conduct on-job coaching
  • Operate a payment point and process payments
  • Develop self within the job role
  • Source information about self – employment opportunities
  • Handle and record refunds
  • Maintain customer satisfaction
  • Maintain the receipt, storage and issue of goods
  • Planning and deliver staff training and development in own area of responsibility
  • Contribute to the identification of short-term supply needs
  • Maintain the cleaning programme for own area of responsibility
  • Induct new staff to the workplace
  • Planning, organise & monitor work in own area of responsibility
  • Monitor and maintain health, safety and security
  • Maintain a preventative maintenance programme

Learning Modules

 

  ID

 

UNIT STANDARD TITLE

 

L

 

Cr

 

Module 1

Fundamentals of the Hospitality Industry

 

Core  7860  Introduce new staff to the workplace  3
Core  7793  Describe layout, services and facilities of the organisation  2
Core  7801  Describe the sectors of the Hospitality, Travel and Tourism Industries  2
Fundamental  7800  Maintain health, hygiene and a professional appearance 
Module 2

Communication & Customer Service

Fundamental  7794  Communicate verbally  3
Fundamental  7822  Prepare written communications  4
Fundamental  11235  Maintain effective working relationships with other members of staff  3
Fundamental  7791  Display cultural awareness in dealing with customers and colleagues  4
Fundamental  7789  Provide Customer Service  4
Core  7836  Monitor customer satisfaction  4 3
Fundamental  7790  Process incoming and outgoing telephone calls  3  3 
                                                                   Module 3

Safety in Food & Beverage Service

Core  7738  Clean and restock drinks machines/equipment  2
Core  7735  Clean and store glassware  2
Core  7612  Handle and dispose of waste  2
Core  7608  Handle and store cleaning equipment and materials  2
Core  7799  Maintain a safe working environment  2
Core  7796  Maintain a secure working environment  3
Core  7868  Monitor and maintain health, safety and security  5
Core  7869  Maintain a preventative maintenance programme  4
Core  7846  Maintain the cleaning programme for own area of responsibility  4
Module 4

Food & Beverage Service

Core  7740  Prepare and clear areas for table service  3
Core  7742  Provide a table service  3
Core  7744  Provide a table drink service  3
Core  7778  Maintain the drink service  5
Core  7776  Maintain the table service  5
Elective  14577  Prepare and clear areas for table service  2
Core  7745  Provide a carvery/buffet service  3
Elective  7739  Prepare, service and clear function rooms  2 2
Core  7750  Serve bottled wine  3
Core  7773  Prepare and serve spirits and liqueurs  4
Core  7769  Recommend, present and serve wines  5
Core  7780  Supervise the running of a function  5
Module 5

Process Payments & Stock Management

 

Core  7820  Operate a payment point and process payments  3
Core  7829  Handle and record refunds  3
Fundamental  7812  Perform basic calculations 
Core  7839  Maintain the receipt, storage and issue of goods  4
Core  7844  Contribute to the identification of short-term supply needs  4
Module 6

Personal Development

Core  7818  Conduct on-the-job coaching  5
Core  7821  Develop self within the job role  4
Core  7841  Plan staff training and development in own area of responsibility  4   6
Core  7866  Plan, organise and monitor work in own area of responsibility  5
Elective  7813  Identify work opportunities  2
Elective  7815  Apply for a job or work experience placement  3
Core  7827  Source information about self-employment opportunities  4
Module 7

Basic First Aid

 

Elective 

 

7854 

 

Provide First Aid 

 

4

 

 

 


SEE PRICES & DATESMAKE A BOOKINGSEE ALL TRAINING COURSESENQUIRIES