Imsimbi Training – Unleashing Your Potential


Imsimbi Training proudly presents

Professional Team Development – 5 Days


Imsimbi Training is a fully accredited training provider with the Services Seta, number 2147,  as well as a Level 2 Contributor BBBEE company. 

This course is accredited by the Services Seta and the material covers unit standards 252037, 252043 252020, 12433 and 252027 at NQF Level 5 worth 32 credits



  •  Understanding the different dimensions of being a human being and aligning myself with team and organisational goals
  • Demonstrating how the principles and concept of trust of self within a team impacts positively upon speed of delivery and reduced costs
  • To understand and manage group dynamics through an experiential learning approach
  • To practice the skills acquired so that they can be applied in a real team situation
  • To experience learning as fun through building of creative and innovative potential
  • Recognize the key elements that move a team from involvement to empowerment and how to give these elements to your team.
  • Develop strategies for dealing with team conflict and common situations.
  • Compare the characteristics of a team and team interaction with those of a group
  • Define diversity in terms of differences within a unit, including difference in backgrounds, culture, beliefs, values, race, age, sex, language and education
  • Explain the benefits and value of diversity in team members and clients with examples
  • Identify diversity in beliefs, values, interests and attitudes through interaction within a unit or team
  • Acknowledge and manage incidents of conflict and disagreement in a way that enhances relationships in a unit
  • Identify cases of unfair discrimination and discriminatory practices and manage it at the appropriate level of authority in the entity
  • Use disagreements and conflict as opportunities for learning to improve the cohesion in a unit
  • Identify features of an environment that promotes innovation
  • Analyse own unit in relation to the features of an environment conducive to innovation
  • Interpret the findings of the analysis to determine whether the current environment promotes innovation
  • Identify areas for improvement on the basis of the analysis conducted
  • Identify creativity and innovation techniques in terms of generally accepted theory and practice
  • Explain three techniques for promoting creativity with practical example
  • Describe the role of the unit manager in creating an environment conducive to innovation with reference to Demonstrate an understanding of a range of written and oral communication techniques used in the workplace and applicable communication theory
  • Understand and use regulations, legislation, agreements, policies and procedures governing communication theory
  • Offer feedback and advice to team members in a positive manner to contribute towards constructive relationships
  • Inform team members about developments and changes that may affect them
  • Understand the purpose of your presentation
  • Strategically plan your presentation based upon an audience analysis
  • Apply assertive verbal skills to capture and maintain audience interest
  • Apply critical listening skills and respond confidently to questions
  • continuous improvement and innovation of the unit
  • Liaise and network with internal and external stakeholders
  • Understand the role of the team leader
  • Manage team dynamics
  • Identify or create opportunities for networking
  • Understand the value of networking
  • Devise and apply a strategy to build constructive relationships with manager(s)
  • Create opportunities to communicate with stakeholders  (internal and external role-players)
  • Establish relationships  (internally and externally)
  • Lead discussions and chair meetings  (facilitation, types of meetings, preparing for meetings)
  • Evaluate team effectiveness  (functioning, action plans:  improvements, productivity, follow-up)



Programme Overview

Welcome to this learning programme that will lead you to greater understanding of Professional Team Development.

As you work your way through the learning programme you will gain competence against the following Unit Standards:

SAQA ID           NQF Level      Credits                 Title
252037                       5                   6                        Build teams to achieve goals and objectives

252043                       5                    6                       Manage a diverse work force to add value

252020                       5                    6                       Create and manage an environment that promotes innovation

12433                           5                    8                       Use communication techniques effectively

252027                         5                    6                      Devise and apply strategies to establish and maintain workplace relationships



Day 1

Module 1: Self-awareness within Teams 

  • Self-awareness or mindfulness 
  • Why teams fail 
  • High performance teams 
  • Individuals vs Teams 
  • Definition of teams

Module 2:  Team Dynamics 

  • Team Dynamics  
  • Team Roles

Module 3:  The Speed of Trust 

  • Trust 
  • Johari’s Window 
  • Personality clashes 
  • Differences in acquired values 
  • Challenges in teams 
  • Building of teams 
  • Communication in teams



Module 1: Understanding Diversity in the Workplace

  • What is diversity
  • Managing diversity  –  the journey

Module 2: Diversity as a Potential Source of Discrimination

  • Stereotypes and prejudices
  • Fair and unfair discrimination
  • Examples of discrimination
  • What is diversity in ability?

Module 3: Recognising the Value of Diversity

  • Meet the diverse needs and goals of team members

Module 4: Approaches to Managing Diversity

  • Dealing with diversity issues
  • Develop a diversity management strategy

Day 3:


Learning Outcomes

Module 1: Innovative Teams 

  • Develop innovative teams 
  • Features of an innovative environment 
  • Feature of a culture of enquiry and risk taking 
  • Techniques for promoting creativity 
  • Problem-solving techniques 
  • Techniques to promote creativity 
  • Develop a plan for creative innovation 
  • The role of the manager in innovation 
  • Planning an innovative environment


Learning Outcomes

Module 1:    Communication in Teams 

  • The communication process 
  • Effective communication 
  • Legislative requirements  –  communication 
  • Generating workplace reports 
  • Delivering presentations

Module 2: Creating Presentations

  • Preparing your presentation
  • Structure your presentation
  • Using cue cards
  • Using visual aids
  •           Presenting your visuals
  • Deliver the presentation
  • Oral  (spoken) communication
  • Manage your audience
  • Evaluate your success as a speaker

Module 3: Handling Conflict

  • Conflict stages 
  • Potential and actual conflict
  • Different types of conflict
  • Principles for handling conflict
  • Conflict management techniques
  • Dealing with diversity disagreements and conflict
  • Learning opportunities in conflict




Learning Outcomes
Module 1: Role of the Team leader 

  • Analysing the role of the team leader 
  • Leadership roles 
  • Being a leaders 
  • The leadership formula 
  • Techniques for managing team dynamics

Module 2: Liaising and Networking with Stakeholders 

  • Introduction  
  • Identify or create opportunities for networking 
  • Establish new contacts 
  • Implement avenues for communicating with stakeholders 

Module 3: Establish Relationships 

  • Introduction 
  • Establishing a relationship 
  • Keep managers informed 
  • Consult with managers in a unit

Module 4: Lead Discussions and Chair Meetings 

  • Facilitating meetings 
  • The basics for effective meetings 
  • Types of meetings 
  • Preparing for meetings

Module 5: Evaluate Team Effectiveness 

  • Evaluating and improving the effectiveness of a team 
  • Develop an action plan to improve the effectiveness of a team 
  • Promoting productivity 
  • Keeping things on track by following up