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Imsimbi Training proudly presents

Wholesale and Retail Operations Supervision L4 Learnership

Wholesale & Retail Operation Supervision

 

Imsimbi Training is a fully accredited training provider with the Services Seta, number 2147, as well as a Level 1 BBEE company and 51% black-owned.

 

This course is accredited by the Wholesale and Retail Seta and material covers SAQA ID 49397 at NQF Level 4 worth 120 credits

 
 
 

 

Course Modules

 

Skills Programme 1:  Team Leader

 

US TYPE US ID US TITLE LEVEL CREDITS
Core  13917  Indicate the role of a team leader ensuring that a team meets an organization’s standards  NQF Level 03 
Core  13947  Motivate a team  NQF Level 04 
Elective  13911  Induct a new member into a team  NQF Level 03 
TOTAL CREDIT VALUE   15

 

Skills Programme 2:  Business Communication  

 

US TYPE US ID US TITLE LEVEL CREDITS
Fundamental  9302  Access information in order to respond to client enquiries in a financial services environment  NQF Level 03 
Fundamental  8968  Accommodate audience and context needs in oral communication  NQF Level 03 
Fundamental  9303  Communicate verbally with clients in a financial environment  NQF Level 03 
Fundamental  8969  Interpret and use information from texts  NQF Level 03 
Fundamental  8970  Write texts for a range of communicative contexts  NQF Level 03 
Fundamental  12155  Apply comprehension skills to engage written texts in a business environment  NQF Level 04 
Fundamental  8974  Engage in sustained oral communication and evaluate spoken texts  NQF Level 04 
Fundamental  8975  Read analyse and respond to a variety of texts  NQF Level 04 
Fundamental  8976  Write for a wide range of contexts  NQF Level 04 
TOTAL CREDIT VALUE   40

 

Skills Programme3:  Mathematics in Business 

 

US TYPE US ID US TITLE LEVEL CREDITS
Fundamental  9015  Apply knowledge of statistics and probability to critically interrogate and effectively communicate findings on life related problems  NQF Level 04 
Fundamental  9016  Represent analyse and calculate shape and motion in 2-and 3-dimensional space in different contexts  NQF Level 04 
Fundamental  7468  Use mathematics to investigate and monitor the financial aspects of personal, business, national and international issues  NQF Level 04 
TOTAL CREDIT VALUE   16

 

Skills Programme 4:  Customer and Sales Management  

 

US TYPE US ID US TITLE LEVEL CREDITS
Core  118028  Supervise customer service standards  NQF Level 04 
Core  118037  Supervise sales performance  NQF Level 04 
Elective  258156  Build customer relations in an operational unit  NQF Level 03  10 
TOTAL CREDIT VALUE   26

 

Skills Programme 5:  Operational Management  

 

US TYPE US ID US TITLE LEVEL CREDITS
Core  118029  Supervise housekeeping and hygiene in a store  NQF Level 04 
Core  118045  Supervise implementation of loss control measures  NQF Level 04 
Core  118043  Supervise stock counts  NQF Level 04 
Elective  14667  Describe and apply the management functions of an organization  NQF Level 04  10 
TOTAL CREDIT VALUE   32

 

This course can also be offered as a learnership.

 

What do W & R Operations Supervisors do?

By going through this course you will learn:

 
1) Supervise sales performance:

  • Teamwork
  • Organisation
  • Information
  • Communication
  • Technology
  • Related systems

2) Supervise implementation of loss control measures:

  • Solve problems
  • Teamwork
  • Organisation
  • Communication
  • Related systems

3) Supervise stock counts:

  • Teamwork
  • Information
  • Communication
  • Technology
  • Related systems
  • Personal development

4) Supervise customer service standards:

  • Teamwork
  • Organisation
  • Information
  • Communication
  • Technology
  • Personal development

5) Supervise housekeeping and hygiene in a store:

  • Solve problems
  • Teamwork
  • Organisation
  • Information
  • Communication
  • Personal development

6) Motivate a team:

  • Teamwork
  • Communication
  • Personal development

7) Describe and apply the management functions of an organization:

  • Solve problems
  • Teamwork
  • Organisation
  • Information
  • Communication
  • Technology
  • Related systems
  • Personal development

8) Demonstrate a basic understanding of the Primary Labour Legislation that impacts on a business unit:

  • Organisation
  • Information
  • Communication
  • Technology
  • Related systems
  • Personal development

9) Indicate the role of a team leader ensuring that a team meets an organization`s standards

  • Solve problems
  • Teamwork
  • Information
  • Communication
  • Related systems
  • Personal development

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