Assertiveness Course

The course is aimed at people who will benefit from developing their self-esteem and assertiveness. While people who are generally confident will benefit by refreshing their assertiveness skills, the course is especially helpful to learners who battle to be assertive in work situations.Assertiveness skills are a foundation for self-awareness and better relationships with others in the workplace. The resources that you will be introduced to can help you to transform the way you manage yourself, and help to improve your relationships with others. It is very difficult to be a manager unless you have mastered assertiveness skills.

• Recognise the link between assertiveness, confidence and self-esteem.
• Identify the best approach to use when voicing ideas and opinions to colleagues and senior managers.
• Handle difficult situations and people confidently and assertively.
• Deal with criticism, confrontation, anger, and negativity effectively and positively.
• Overcome feelings of apprehension and understand the importance of language and body language to assertiveness.
• Use assertiveness techniques for dealing with bullies and aggressive people.
• Learning to say no.
• Develop techniques for better working relationships using assertiveness.

• Deepening self awareness
• Developing a positive self image
• Johari's window
• Defining assertiveness
• The consequences of submissive behaviour
• Why be assertive?
• When to be assertive?
• Assertiveness questionnaire
• Emotional intelligence core competencies
• Understanding the four communication styles and behaviour
• Submissive behavior
• Aggressive behavior
• Passive aggressive behavior
• Assertive behaviour
• Being polite and tactful in assertive communication
• Learning to say no
• How to say no
• Assertiveness techniques
• Be prepared - practicing scenarios
• Practice new reactions to facing aggressiveness and bullies in the workplace
• Broken record, fogging, negative assertion, I feel statements
• Role plays
• Feel empathy for difficult demanding people
• Dealing with conflict rather than avoiding conflict
• Transactional analysis: how to communicate effectively
• Building confidence and self esteem and self love
• Confidence building techniques