Emotional Intelligence for Leaders

This course is accredited by the Services Seta, and the material covers unit standard 252031 at NQF Level 5 with 4 credits.

Imsimbi Training's emotional intelligence course is a life-changing programme that can have a tremendous impact on the success and effectiveness of your work life, career, and home life. Over four thousand delegates have attended this course and have found it very beneficial. Emotional Intelligence is the single most important indicator in producing people who are able to work effectively in organizations at the highest levels. Longer-term sustainability requires that people go beyond I.Q. and develop their full E.Q.

This course is an invitation for leaders to improve their leadership and management skills by understanding their own personality and the personality of their team members. It invites you to go on a journey of self-awareness and develop effective and professional interpersonal skills. Furthermore, the course helps you understand and manage your negative emotions and increase your resilience. In fact, it is known that it is not the hardest working or most intelligent people who succeed, but people who have high levels of emotional intelligence and who are able to elicit the cooperation of their colleagues and thereby lead and motivate teams of people.

EQ explains why some people excel while others who appear to have similar capabilities lag behind. This course will contribute to both personal excellence and greater leadership capabilities. The course helps delegates develop a range of tools and techniques for building their emotional intelligence as a leader. This course is a fun, interactive, and thoroughly stimulating course.

This course will ensure the delegates leave with the following attributes:

Attitudes

• More self-aware, positive and solution-focused, rather than reactive or defensive.
• Take ownership and accountability instead of blaming circumstances or other individuals.
• Approachable and genuinely interested in the wellbeing of colleagues.

Skills

• Understanding your own personality and that of your team members (self-awareness and personal insight).
• Managing negative emotions and increasing resilience under sustained pressure.
• Effective and professional interpersonal skills, including active listening and empathy.
• Using EQ to lead, motivate and gain the cooperation of a team.
• Applying EQ in conflict situations and difficult conversations.
• Able to recognise and regulate their own emotions before responding to a colleague.
• Able to conduct a difficult or corrective conversation calmly and professionally.
• Active listening: hear the full concern before offering a solution, and confirm understanding.
• Able to support a team member after a stressful event and refer for further support where needed.

Behaviour

• Communicates respectfully and consistently, in private where it concerns an individual.
• Deals with conflict directly and early instead of allowing it to escalate.
• Gives recognition, appreciation and constructive feedback regularly, not only when something goes wrong.
• Leads by example with integrity, honesty, authenticity and empathy.

Module 1: Emotional Intelligence and Self-awareness

• Emotional Intelligence Core competencies
• Self-awareness and Mindfulness
• Johari's window
• Enneagram Personality Test
• Understanding my personality
• Understanding my colleagues' personalities
• Working in a team effectively

Module 2: Interpersonal Skills and Communication

• Developing polished interpersonal skills with staff and colleagues
• Listening for understanding and empathy
• Deal with tension and conflict more constructively
• Conflict Management techniques
• Finding win-win solutions
• Learn how to give honest and candid feedback appropriately
• Learn to receive negative feedback constructively
• Good interpersonal behaviours
• The iceberg model - the Enneagram compulsions
• Communicating assertively
• The danger of aggressive communication
• Motivating my staff by showing appreciation
• Gratitude

Module 3: Self-Regulation - Managing Negative Emotions

• The skills of self-regulation
• Recognizing negative emotions & their negative impact
• Responding instead of reacting under pressure
• Techniques for managing and controlling one's negative emotions
• Managing anger - the Amygdala hijack
• Learn how to work more effectively with difficult people
• Resilience
• Managing stress

Module 4: Empathy and Positive Thinking

• Developing empathy
• Benefits of empathy for leadership
• Developing, encouraging and supporting subordinates
• Big Mind Big Heart activity
• The law of positive attraction
• Learn how to channel energy and enthusiasm to motivate your team
• Emotional Intelligence Test

Module 5: Developing a Balanced Lifestyle

• Identifying my soul purpose or life purpose
• Life Balance - developing a balanced lifestyle to manage stress
• Setting goals and objectives for a balanced life
• Spiritual & emotional intelligence