Emotional Intelligence & Personal Mastery

This course is accredited by the Services Seta, and the material covers unit standard 252031 at NQF Level 5 with 4 credits.

Imsimbi Training's Emotional Intelligence course can have a tremendous impact on the success and effectiveness of your work life, career, and home life. Over four thousand delegates have attended this course both locally and internationally and have found it extremely beneficial. Emotional Intelligence is the single most important indicator in producing people who are able to work effectively in organizations at the highest levels. Longer-term sustainability requires that people go beyond I.Q. and develop their full E.Q.

This course is an invitation to go on a journey of self-awareness and develop effective and professional interpersonal skills. Furthermore, the course helps you understand and manage your negative emotions and increase your resilience. In fact, it is known that it is not the hardest working or most intelligent people who succeed, but people who have high levels of emotional intelligence and who are able to elicit the cooperation of their colleagues and lead and motivate teams of people.

Tools and Techniques: This programme is a fun and highly interactive course using practical tools and techniques. Over 25 practical techniques and activities will be applied by delegates in the classroom and at work. The course starts with an EQ assessment of each learner by their line manager. The same assessment is done by the line manager 6 weeks after the course to identify the impact the training has had on the individual.

This course will ensure the delegates leave with the following attributes:

• Self-Awareness & Insight: Understanding your own personality and that of your team members.
• Resilience: Managing negative emotions and increasing resilience under sustained pressure.
• Interpersonal Skills: Effective and professional interpersonal skills, including active listening and empathy.
• Leadership: Using EQ to lead, motivate and gain the cooperation of a team.
• Conflict Resolution: Applying EQ in conflict situations and difficult conversations.

Attitudes:

• More self-aware, positive and solution-focused, rather than reactive or defensive.
• Take ownership and accountability instead of blaming circumstances or other individuals.
• Approachable and genuinely interested in the wellbeing of colleagues.

Skills & Behaviours:

• Able to recognise and regulate their own emotions before responding to a colleague.
• Able to conduct a difficult or corrective conversation calmly and professionally.
• Active listening: hear the full concern before offering a solution, and confirm understanding.
• Able to support a team member after a stressful event and refer for further support where needed.
• Communicates respectfully and consistently, in private where it concerns an individual.
• Deals with conflict directly and early instead of allowing it to escalate.
• Gives recognition, appreciation and constructive feedback regularly.
• Leads by example with integrity, honesty, authenticity and empathy.

Module 1: Emotional Intelligence and Self-awareness

• Self-awareness and Mindfulness
• Emotional Intelligence core competencies
• Johari's window
• Enneagram Personality Test - 6-page assessment & analysis
• Enneagram Personalities - Understanding my Colleagues
• Locus of Control

Module 2: Interpersonal Skills and Communication

• Listening Skills
• Getting along with my manager
• Transactional Analysis
• Deal with tension and conflict more constructively
• Conflict Management techniques
• Learn how to give honest and candid feedback appropriately
• Learn to receive negative feedback constructively
• Developing polished interpersonal skills with staff and colleagues
• Good interpersonal behaviours and How to work well with people
• The iceberg model – the Enneagram compulsions
• Communicating assertively and Assertiveness techniques
• Dealing with aggressive people in the workplace
• Showing appreciation

Module 3: Self-Regulation - Managing Negative Emotions

• The skills of self-regulation and shifting focus and attention
• Recognising negative emotions & their negative impact
• Temper negative responses
• Techniques for managing and controlling one's negative emotions
• Managing anger – the Amygdala hijack
• Learn how to work more effectively with difficult people
• The ability to heal – the healing process and finding the gift in difficult times
• Resilience: Bouncing back quickly after a setback
• Managing stress

Module 4: Developing a Positive Emotional Focus

• Gratitude and Counting your blessings
• Making a daily choice to be happy
• The law of positive attraction
• Learn how to channel energy and enthusiasm to motivate
• Developing empathy and Empathy in the workplace
• Emotional Intelligence Test

Module 5: Self-Confidence and Resilience

• Appreciating yourself
• Building self-confidence
• Reject rejection
• Confidence and determination

Module 6: My Purpose and Goal Setting

• Identifying my soul purpose or life purpose
• Reflections on my talents, gifts and core genius
• Motivation, passion and energy
• Life Balance - developing a balanced lifestyle
• Setting goals and objectives for a balanced life
• Considerations, fears & roadblocks
• Developing an orientation for taking action
• Spiritual & emotional intelligence