Emotional Intelligence & Team Building Course

This course is accredited by the Services Seta, and the material covers unit standard 252031 at NQF Level 5 with 4 credits.

Imsimbi Training's Emotional Intelligence and Team Building course is a powerful course that builds insight into different team members' personality profiles and how this impacts optimal team functioning. The Enneagram personality assessment is used as a basis for understanding one's own strengths and weaknesses while simultaneously understanding the strengths and weaknesses of colleagues, teaching them to be more tolerant of differences. The course helps to develop optimal team functioning, so that diverse personalities, genders, and ethnic groups complement the effective working of a team.

This course is an invitation to go on a journey of self-awareness and develop effective and professional interpersonal skills. Furthermore, the course helps one understand and manage one's negative emotions and increase one's resilience. Negativity in a few individuals can easily derail the successful functioning of a team or department. Having a positive attitude is an important part of the course. People who have high levels of emotional intelligence and self-awareness and who can elicit the cooperation of their colleagues and lead and motivate people are a great asset to any organisation.

The broad aim of this course is to create and maintain positive workplace relationships. The course is a fun-based, interactive workshop helping to create an excellent team spirit within teams. Games, simulations, discussions, and role-plays are used to create an excellent, well-functioning cooperative team environment. The course can be offered outdoors or indoors where groups and teams experientially learn about cooperative teamwork. It is designed for busy teams who are currently under pressure and strain and need a day to re-establish good communication patterns and warm interpersonal relationships amongst team members. Over 21 practical techniques and tools are practically applied by delegates in the classroom and at work.

Upon completing this course, participants should be able to:

• Demonstrate an understanding of self-awareness, mindfulness, and their own emotional intelligence core competencies
• Understand different team members' personality profiles and how to respect and work with diverse personalities
• Develop polished interpersonal skills, including active listening and transactional analysis
• Deal with tension and conflict more constructively using proven conflict management techniques
• Give honest and candid feedback appropriately and receive negative feedback constructively
• Identify the stages of team development and the characteristics of high-performing teams
• Build trust, credibility, and cooperation between team members
• Recognise negative emotions and their impact, and apply techniques for managing anger and stress
• Develop a positive emotional focus, including gratitude and empathy in the workplace
• Identify their soul purpose, talents, and gifts to set meaningful life goals

Module 1: Emotional Intelligence and Self-awareness

• Self-awareness and Mindfulness
• Emotional Intelligence Core competencies
• Johari's window
• Enneagram Personality Test

Module 2: Interpersonal Skills and Communication

• Listening Skills
• Getting along with my manager
• Transactional Analysis
• Deal with tension and conflict more constructively
• Conflict Management techniques
• Learn how to give honest and candid feedback appropriately
• Learn to receive negative feedback constructively
• Developing polished interpersonal skills with staff and colleagues
• Developing good interpersonal behaviours
• Interpersonal skills that break down trust in teams
• How to work well with people
• The iceberg model - the Enneagram compulsions
• Showing appreciation

Module 3: High Performing Teams

• The Glen Parker Team Player Types
• Team roles
• Stages of Team Development
• Team development model
• 5 Squares game
• Characteristics of high performing teams

Module 4: Building Trust in Teams

• Building Trust and Cooperation
• How credible are you?
• Am I trustworthy?
• Trust walk
• Building trust between team members

Module 5: Self-Regulation - Managing Negative Emotions

• The skills of self-regulation
• The skill of shifting focus and attention
• Recognising negative emotions & their negative impact
• Temper negative responses
• Techniques for managing and controlling one's negative emotions
• Managing anger - the Amygdala hijack
• Learn how to work more effectively with difficult people
• The ability to heal - the healing process
• Finding the gift in difficult times
• Managing stress

Module 6: Developing a Positive Emotional Focus

• Gratitude and Counting your blessings
• Making a daily choice to be happy
• The law of positive attraction
• Learn how to channel energy and enthusiasm to motivate
• Developing empathy and Empathy in the workplace
• Emotional Intelligence Test

Module 7: My Purpose and Goal Setting

• Identifying my soul purpose or life purpose
• Reflections on my talents, gifts and core genius
• Motivation, passion and energy