National Certificate: Fast Food Services Level 3

This qualification has been developed for the fast food and restaurant industry. It brings together elements of food and drink preparation, service and supervision. The main focus of the learning programme is Food Preparation & Cooking and also includes Health & Safety; Food Service; Food Storage and Stock Management; Customer Care, Effective Working Relationships & Personal Development.
It also caters for subfield of the hospitality industry which serves the public at large, through a variety of outlets, whether small or large (industrial mass catering), general or specialized food outlets.

• On completion of this qualification, the learner will be able to:
  ▪ Deal with customers
  ▪ Process incoming and outgoing telephone calls
  ▪ Display Cultural Awareness in dealing with Customers & Colleagues
  ▪ Communicate verbally
  ▪ Maintain effective working relationships with other members of staff
  ▪ Maintain health hygiene and professional appearance
  ▪ Perform basic calculations
  ▪ Prepare written communications
  ▪ Maintain hygiene in food preparation, cooking and storage
  ▪ Accept and store food deliveries
  ▪ Prepare and clear areas for counter service
  ▪ Prepare and clear areas for take - away service
  ▪ Provide a counter service & Provide a take away service
  ▪ Describe layout, services and facilities of the organisation
  ▪ Maintain secure & safe working environment
  ▪ Describe the Sectors of the Hospitality, Travel & Tourism Industries
  ▪ Conduct on-job coaching
  ▪ Operate a payment point and process payments
  ▪ Develop self within the job role
  ▪ Source information about self-employment opportunities
  ▪ Handle and record refunds
  ▪ Maintain customer satisfaction
  ▪ Maintain the receipt, storage and issue of goods
  ▪ Contribute to the identification of short-term supply needs
  ▪ Maintain a cleaning programme for own area of responsibility
  ▪ Provide First Aid
  ▪ Monitor and maintain health, safety and security

Module 1: Fundamentals of the Hospitality Industry
Module 2: Management of Stock
Module 3: Food Production
Module 4: Food Service
Module 5: Financial Administration
Module 6: Service Excellence
Module 7: Communication and Personal Development
Module 8: Basic Skills
Module 9: First Aid