Food Beverage Services Level 4

24 in-class days: Cost: R25, 000 ex vat This course is to be accredited by the Cathsseta and material covers SAQA ID 14113 at NQF Level 4 worth 138 credits Can be offered as a learnership. Employers are eligible to receive a R22,400.00 tax rebate from SARS for each learner on a learnership.

Course Duration: 12 Months

This qualification has been developed for people in the food and beverage service industry (hospitality). It brings together elements of food and drink preparation and service as well as supervision. This qualification is applicable to all sectors, from small restaurants to large-scale hotels. The qualification leads toward the F&B Management diploma and provides articulation with Gaming, Travel and other Tourism industries.

Qualification Rules

This qualification is made up of fundamental, core and elective unit standards and a minimum of 133 credits is required to complete the qualification:

Target Market

This course is designed for:

  • Food & Beverage Managers
  • Food Production Managers
  • Restaurant Managers
  • Assistant Restaurant Managers
  • Function Managers
  • Function Coordinators
  • Restaurant Managers
  • Restaurant Supervisors
  • Executive Waiters
  • Head waiters
  • Waiters
  • Hostesses and
  • Managers who would like to pursue an exciting career in restaurants, hotels, lodges and guesthouses.

Recommended Entry Criteria:

  • Communication at NQF Level 3
  • Mathematical literacy at NQF Level 3
Course Duration: 12 Months

On completion of this qualification, the learner will be able to:

  • Process incoming and outgoing telephone calls
  • Display Cultural Awareness in dealing with Customers & Colleagues
  • Communicate verbally
  • Maintain effective working relationships with other members of staff
  • Maintain health, hygiene and professional appearance
  • Perform basic calculations
  • Prepare written communications
  • Handle and store cleaning equipment and materials
  • Handle and dispose of waste
  • Clean and store glassware
  • Prepare and clear areas for table service
  • Provide a table service
  • Provide a table drink service
  • Provide a carvery / buffet service
  • Serve bottled wines
  • Prepare and serve wine
  • Prepare and serve spirits and liqueurs
  • Maintain the table service
  • Maintain the drink service
  • Supervise the running of a function
  • Describe layout, services and facilities of the organisation
  • Maintain a secure working environment
  • Maintain a safe working environment
  • Describe the Sectors of the Hospitality, travel & Tourism Industries
  • Conduct on-job coaching
  • Operate a payment point and process payments
  • Develop self within the job role
  • Source information about self – employment opportunities
  • Handle and record refunds
  • Maintain customer satisfaction
  • Maintain the receipt, storage and issue of goods
  • Planning and deliver staff training and development in own area of responsibility
  • Contribute to the identification of short-term supply needs
  • Maintain the cleaning programme for own area of responsibility
  • Induct new staff to the workplace
  • Planning, organise & monitor work in own area of responsibility
  • Monitor and maintain health, safety and security
  • Maintain a preventative maintenance programme
Course Duration: 12 Months

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