Job Readiness

Imsimbi Training’s job readiness course is a life changing programme that can have a tremendous impact on the success and effectiveness of your work life, career and home life.

We begin this programme covering Emotional Intelligence. This being the single most important indicator in producing people who are able to work effectively in organisations at the highest levels. Longer term sustainability, requires that people go beyond I.Q. and develop their full E.Q.

This course is an invitation to go on a journey of self-awareness and develop effective and professional interpersonal skills. Furthermore the course helps you understand and manage your negative emotions and increase your resilience. In fact it is known that it is not the hardest working or most intelligent people who succeed, but rather those you have high levels of emotional intelligence. Those that are able to illicit the cooperation of their colleagues and motivate teams of people.

We also cover practical skills that involve understanding telephone etiquette. This is appropriate for developing receptionist and call centre skills. Learners attending will also learn how to conduct themselves professionally in the workplace. Improve their CV writing and interviewing skills. Lastly, we will develop the knowledge, skills and capabilities for effective business writing. To communicate effectively in the business world learners will be trained to prepare clear, concise and professional English written communication.

Module 1:

Emotional Intelligence and Self-awareness

Module 2:

Interpersonal Skills and Communication

Module 3:

Self-regulation: Managing Negative Emotions

Module 4:

My Purpose and Goal Setting

Module 5:

CV and Interviewing Skills

Module 6:

Business Etiquette

Module 7:

Telephone Etiquette and Customer Service

Module 8:

Professional Conduct

Module 1:

Emotional Intelligence and Self-awareness

• The five core competencies of emotional intelligence
• Johari’s window
• Meyers Briggs personality test

Module 2:

Interpersonal Skills and Communication

• Listening Skills
• Conflict Management techniques
• Learn how to give honest and candid feedback appropriately
• Learn to receive negative feedback constructively
• Good interpersonal behaviours
• How to work well with people
• Communicating assertively
• Assertiveness techniques
• Assertiveness test
• Showing appreciation

Module 3:

Self-regulation: Managing Negative Emotions

• The skills of self-regulation
• The skill of shifting focus and attention
• Recognising negative emotions & their negative impact
• Temper negative responses
• Techniques for managing and controlling one’s negative emotions
• Managing anger – the Amygdala hijack
• Learn how to work more effectively with difficult people
• The ability to heal – the healing process
• Finding the gift in difficult times
• Resilience: Bouncing back quickly after a setback
• Managing stress

Module 4:

My Purpose and Goal Setting

• Identifying my soul purpose or life purpose
• Reflections on my talents, gifts and core genius
• Motivation, passion and energy

Module 5:

CV and Interviewing Skills

• Effective communication
• 5 steps effective preparation
• 7 steps to success during an interview

Module 6:

Business Etiquette

• Personal effectiveness in the workplace
• Managing your work relationships well
• The importance of a team

Module 7:

Telephone Etiquette and Customer Service

• Maintaining customer loyalty
• First impressions                      
• The phone call
• dealing with an angry caller

Module 8:

Professional Conduct

• Writing intelligent emails
• Agendas, minutes and action minutes
• Professionalism
• Managing and planning your work