Managing Poor Performance and Medical Incapacity Course

Overview

• Apply and integrate the procedural requirements of the Labour Relations Act into their daily management practices.
• Address performance problems in a positive and constructive way.
• Gather information and get to the root of a problem.
• Define and agree on an appropriate course of action.
• Implement disciplinary procedures for poor performance in a fair, impartial and timely way.
• Implement procedures for medical incapacity

Upon completion of this course, the participants should be able to:

• Formulate performance standards to be achieved by team members in relation to the unit's goals, objectives and deliverables
• Ensure performance standards are clear and concise and specify the activities to be performed and the standards to which they are to be performed
• Ensure the performance monitoring system selected is in line with organizations policies and procedures
• Prepare for a performance review
• Gather information required for the performance review
• Conduct a performance review interview
• Ensure feedback is relevant and fair and communicated in a constructive manner
• Agree upon action plans to address performance gaps
• Follow counseling and coaching procedures to improve performance
• Address training and skills development to improve performance
• Evaluate improvement of performance
• Implement disciplinary procedures when poor performance improvement fails
• Dealing with medical incapacity in the workplace
• HIV/AIDS in the workplace
• Medical incapacity hearings
• Medical Boarding processes

MODULE 1: Performance Management

• Performance Management Systems
• Approaches to Performance Management
• Problems with performance management
• Conducting A Performance Review/Appraisal
• Giving Feedback
• Building Performance
• Identifying performance gaps
• Mentoring and coaching to rectify performance gaps

MODULE 2: Disciplinary Framework

• The Role of Discipline
• Poor Performance counselling
• Poor Work Performance Procedure
• Poor Performance Considerations
• Poor performance disciplinary hearing

MODULE 3: Medical Incapacity

• Incapacity: Ill Health or Injury
• Special Cases: HIV/AIDS Cases
• Special Cases: Intoxication on Duty
• Abuse of Sick Leave