Managing Poor Performance and Medical Incapacity

Imsimbi Training proudly presents Managing Poor Performance and Medical Incapacity - a 2-day comprehensive workshop. Imsimbi Training is a fully accredited training provider with the Services Seta (Number 2147), as well as a Level 1 Contributor BBBEE company and 51% black owned.

This course is accredited by the Services Seta, and the material covers unit standard 252034 at NQF Level 5 worth 8 credits.

This course will equip participants to apply and integrate the procedural requirements of the Labour Relations Act into their daily management practices. It focuses on addressing performance problems in a positive and constructive way, gathering information to get to the root of a problem, defining and agreeing on an appropriate course of action, and implementing disciplinary procedures for poor performance in a fair, impartial and timely way. It also covers the implementation of procedures for medical incapacity.

Training Methodology:
The training course is conducted in a fun, participative way, using simulations, role-plays, case studies, videos, workbook activities and plenary discussions. These are used to encourage participation and interaction among delegates. A practical role play of a disciplinary hearing is conducted during the course. An assignment and POE is submitted on completion of the course to ensure understanding and competence.

Upon completion of this course, the participants should be able to:

• Formulate performance standards to be achieved by team members in relation to the unit's goals, objectives and deliverables
• Ensure performance standards are clear and concise and specify the activities to be performed and the standards to which they are to be performed
• Ensure performance appraisal feedback is relevant and fair and communicated in a constructive manner
• Agree upon action plans to address performance gaps
• Follow counselling and coaching procedures to improve performance
• Address training and skills development to improve performance
• Evaluate improvement of performance
• Implement disciplinary procedures when poor performance improvement fails
• Deal with medical incapacity in the workplace
• Manage absenteeism due to medical incapacity
• Understand HIV/AIDS in the workplace
• Conduct medical incapacity hearings
• Understand Medical Boarding processes

Module 1: Initiate a Disciplinary Hearing

• Identifying and classifying transgressions
• Drawing up the charges appropriately and correctly
• Notifying employees of a disciplinary hearing correctly
• Prosecuting your case
• Understanding and applying the principles of the law of evidence
• Evidence that is admissible and inadmissible
• Investigations & gathering information
• Collating the information in date order
• Evaluating the evidence
• Types of evidence: Circumstantial evidence, Corroborating evidence, CCTV footage, SMSs, photographs, Voice recordings, telephones, Computer evidence, emails and internet, Polygraph tests, Documentary evidence, In loco inspections
• Preparing the witnesses and Preparing questions for the witnesses
• Overview of relevant case law, Relevant sections of labour legislation, Codes of good practice
• Disciplinary hearings for poor performance
• Dismissal or demotion as a result of hearing

Module 2: Managing Poor Performance in the Workplace

• Understanding poor performance in the workplace
• Determining when performance is under par
• Measuring performance and Performance appraisals
• Excellent, mediocre and sub-standard performance
• Job profiles and Fair and reasonable standards
• Objectivity of standards compared to other employees meeting standards
• Measuring standards
• Counselling for poor performers
• Coaching and mentoring
• Identifying whether it is an attitude, skill or motivational problem
• Setting time frames for improvement and Monitoring the improvements
• Poor performance and the LRA
• Relevant sections of labour legislation and Codes of good practice
• Humorous Video: John Cleese on poor performance

Module 3: Managing Medical Incapacity in the Workplace

• Understanding medical incapacity in the workplace
• Dealing with prolonged medical absence in the workplace
• Absenteeism and ill health
• Counselling medically incapacitated employees
• Alternative work arrangements
• HIV/AIDS and medical incapacity
• Confidentiality and HIV/AIDS
• Disability and medical incapacity
• Arranging for a medical discharge
• Medical disability benefits and procedures