Office Management

This course is accredited by the Services Seta and material covers unit standard 110009 at NQF level 4 worth 4credits.

Course Duration: 2 Days

The aim of this course is to develop the knowledge, skills and capabilities for being an effective and efficient office administrator. This course is suitable for office administrators, admin clerks or office managers.

Course Duration: 2 Days
What does it mean to be an Office Administration?
  • Knowing myself
  • Understanding people
Communication
  • The purpose and methods for communicating with clients
  • Listening skills
  • Effective communication skills
  • Business communication
Telephone Skills
  • The greeting
  • Professional speech / choice of words
  • Languages; Articulation; Voice control
  • Transferring calls; Taking messages; Distribution of messages
  • Cell phones
Professional Documents
  • Intelligent Emails
  • Reports
  • Minutes of meetings
Managing a diary
  • Understanding a diary
  • MS Outlook
  • IT Filing systems
Understanding Filing
  • Why do we file documents
  • What do we file
  • How do we organize files
  • Labelling each file
  • The filing index
  • Filing Rules
Electronic Filing systems
  • Electronic Filing
  • Ms outlook
  • My documents
  • Scanning documents
  • Searching for documents
  • Alphabetical filing
Data Management Systems
  • Archiving
  • Security
  • Confidentiality
  • Filing systems
  • Indexing
Administrative Systems
  • Administrative systems for organizations
  • Develop efficient administrative systems
Being Organised
  • Simple systems and routines
  • Plan your work
  • Routines/procedures, checklists
  • Be professional/confident
  • Being organized
Confidentiality
  • Systems and procedures for keeping information confidential
  • Keeping documents secure
  • Security breaches
Being Professional
  • Professional dress
  • Speaking professionally
  • Professional behaviour
  • Ethics
Managing the Office
  • Managing your boss
  • Routines for the beginning of the day
  • Routines for the end of the day
Managing Stationary in the Office
  • Ordering, maintenance and distribution of office stationary
  • Administrative operating procedures
  • Reporting deviations
  • Implement control procedures with individuals
  • Procedures for dealing with non-conformances
Course Duration: 2 Days

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