Workplace Essential Skills

The Workplace Essential Skills course covers the skills needed for work, learning and life. The programme is designed to prepare learners for the work environment as well as to support those who are already in a work environment.

Workplace Essential Skills are used in every industry and at different levels of complexity. They provide the foundation for learning other skills and enable employees to adapt to modern working practices and workplace change. Workplace Essential Skills are the core skills you need to continue learning and to complete daily tasks and activities at work.

The benefit to industry is to address inequalities and to grow the economy, by enabling community reskilling and upliftment of an individual or society with providing employable skills.

Exit Level Outcomes learners will be able to:

▪Identify responsibilities in the workplace environment of an employer and employee.
▪Understand and apply work ethics, norms, and values.
▪Identify safety and legal provisions relating to the work and responsibilities of an employer and employee.
▪Perform tasks in several critical workplace competencies.

Module 1: The workplace environment and responsibilities of an employer and employee

▪Types of employment
▪Workplace environment.
▪Role of the manager
▪Employee recruitment and orientation
▪Responsibility of the employee
▪Career Development
▪Managing your career

Module 2: Employer- Employee relationships

•Employer- Employee relationships
•Leadership
•Following up with new employees
•The importance of Feedback

Module 3: Organisation of work.

▪Office Organisation
▪Time management
▪To do lists
▪Using a Diary
▪Prioritising

Module 4: Performance and Business operations

•Operations management
•Business plans
•Implementing an Action Plan
•Long Term plans: Vision and Mission of a company COURSE OUTLINE
•Short- and medium-term plans
•Goals and objectives
•SMART goals
•Teamwork

Module 5: Ethics in Business

•What is meant by Business Ethics?
•Values and belief systems
•The impact of an individual’s ethics on the business environment
•Confidentiality
•Ethical Business practices
•Code of Conduct
•What is unethical vs ethical behaviour?
•Giving and receiving of gifts
•Honesty
•Rights and responsibilities
•Dealing with unethical behaviour

Module 6: Legal implications in Business

•The various Acts, their scope and application in the business environment.
•Department of Employment and Labour
•CCMA and Bargaining Council

Module 7: Communication in the workplace

•Meetings
•Planning and running a meeting
•Agenda
•Behaviour during a meeting as an attendee
•Role of the chairperson
•Taking and distributing minutes
•Duties of office bearers Secretaries, Treasurers etc.
•Meeting Terminology
•Dealing with difficult people
•Making Decisions
•Conflict

Module 8: External Operating environments

•Environments
•Supply chain.
•Business systems
•Business processes
•Customers- Internal and External

Module 9: Workplace Health and Safety

▪Personal care
▪Workplace hazards
▪Health and Safety
•Risk control and Monitoring
•Implications of Non-compliance

Module 10: Current trends influencing work

•Policies and Procedures
•SWOT analysis
•Measuring performance
•Improving performance
•Delegation
•Control charts